We are always looking forward to serving our customers well. If they are not satisfied with our service even after 7 days, we are ready to refund. A 20 % of total amount shall be deducted from this refund money for services they got. To get refund, customers will be to register complaints by official website.

To get refund Log in to master arrow official site and go to your Orders tab. Tap or click on Return to create a request. Select your applicable reason of return — based on which the option of exchange, where applicable, will appear. Three options will be available: Exchange: Your order will be exchanged for a new identical product of a different size or color

Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).

Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6) Depending on the kind of product you wish to return, your return request may have to undergo a verification process. Following verification, you will be required to confirm your decision based on the category of product ordered.

Keep ready all the requisite items necessary for a smooth returns process including invoice, original packaging, price tags, freebies, accessories, etc. Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements.Refund will be initiated and processed if applicable Your request will be fulfilled according to Master arrow’s returns/replacement guarantee.